Keep the Customer Satisfied
The business lesson Disney forgot with its Star Wars Galactic Starcruiser
At 7.9 million views in three weeks, Jenny Nicholson’s 4-HOUR breakdown of her experience at Disney’s Star Wars hotel is epic, whereas the Galactic Starcruiser itself can’t be called anything besides an epic fail. More here: https://breathofhallelujah.com/2024/06/14/keep-the-customer-satisfied-disneys-epic-fail/